Refund policy

At S.L KIRKWOOD & J.D TAYLOR (operating through shkuiu-a6.myshopify.com), we take immense pride in providing exceptional kitchen organization and culinary tools—including our high-precision vegetable peelers, airtight bag sealing clips, and modular refrigerator storage containers. Each item is crafted to streamline your food preparation and storage routines. However, if you are not fully satisfied with your purchase, we are here to assist you every step of the way.

1.1 Standard 30-Day Return Window

We offer a 30-day return window, giving you 30 calendar days from the date of item delivery to request a return. To be eligible for a full refund or product exchange:

  • The item must be in pristine, unused, and undamaged condition.

  • Kitchen sealing clips, peelers, and storage bins must remain in their original retail packaging, including all inner bags, tags, and protective packaging.

  • Items must show no signs of food contact, washing, or wear due to strict hygiene and food safety standards.

  • A valid proof of purchase (order confirmation, receipt number, or purchase invoice) is required.

1.2 Return Request Process

  1. Submit Request: Contact our primary customer lead, Luke Young, at [email protected] with your order number, details of the item(s) you wish to return, and a brief description of the return reason.

  2. Review & Authorization: Our support team will review your application within 24 to 48 business hours. Upon approval, you will receive an official Return Merchandise Authorization (RMA) along with detailed return instructions.

  3. Dispatching Your Return: Securely wrap the product to avoid shipping damage and dispatch it to our authorized return depot:

    • Return Address: 92 Woodville Rd, Mooroolbark VIC 3138, Australia.

  4. Return Postage Fees: Unless the product arrived damaged, defective, or mis-shipped due to our error, customers are responsible for paying the direct cost of return shipping. We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value packages.

1.3 Damaged, Defective, or Incorrect Deliveries

Please inspect your order immediately upon delivery. If your refrigerator storage containers arrive cracked, sealing clips broken, or peelers compromised during transit, please notify us within 48 hours of receipt at [email protected]. Please attach clear photographs or a short video demonstrating the defect alongside your order ID. We will promptly arrange a free replacement or issue a full refund.

1.4 Refund Processing & Timeline

Once your return package is delivered to our Mooroolbark facility, our quality assurance team will inspect the returned merchandise within 3 to 5 business days.

  • You will receive an automated email notification confirming the receipt and approval or rejection of your return.

  • Approved refunds will be automatically credited to your original payment method within 5 to 10 business days, depending on your financial institution's processing timeline.